Privacy Policy
This privacy policy provides an overview of how SuamiSihat Holding Sdn Bhd (Company No. 1380878-U) and its subsidiaries, including SS Technology, SS Clinic, and SS Ecommerce, collect, use, and protect your personal data through the SuamiSihat App.
1. Information We Collect
To provide a comprehensive men's health ecosystem, we collect several types of information:
- Personal Identity Information: When you register, we collect your first name, last name, email address, and phone number.
- Health and Medical Data: To facilitate clinical assessments and treatment plans, we collect information regarding your symptoms, medical history, sexual health concerns, lifestyle factors, and lab results (e.g., blood work, hormone panels).
- Financial Information: For online herb purchases and masterclass subscriptions, we collect payment details and transaction history.
- Audio and Visual Data: Use of the video conferencing feature requires access to your device’s camera and microphone to conduct telehealth consultations.
2. Use of Your Information
We use your data to deliver and improve our services, including:
- Telehealth and Consultations: Facilitating private, one-on-one sessions with licensed medical doctors to discuss sensitive health concerns.
- Appointment Management: Scheduling and managing free or paid clinical walk-ins and virtual appointments.
- E-commerce and Fulfillment: Processing orders for supplements and wellness products, ensuring discreet packaging and direct delivery.
- Education: Managing your subscriptions to Masterclasses and on-demand courses.
- Community Engagement: Operating the online forum where you can ask questions and exchange opinions in a supportive environment.
3. Privacy Features and Anonymity
Anonymous Forum Option: The app includes a spin-off platform designed as a safe, private space where you can choose to engage in discussions anonymously to protect your identity while participating in forum comments.
Confidentiality: All consultations and medical records are handled with strict professional ethics and absolute discretion in a non-judgmental environment.
4. Data Security and Standards
Encryption and Storage: We implement information technology security measures to ensure data integrity and prevent unauthorized access.
Legal Compliance: We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and adhere to the Malaysian Medical Council’s ethical codes regarding patient confidentiality.
Record Retention: Medical and data logs are maintained according to professional and legal requirements, sometimes up to 10 years for specific diagnostic data.
5. Third-Party Services and Consent
Third-Party Providers: We may share necessary data with third-party organizations for medicine delivery or payment processing.
Informed Consent: By using the app’s telemedicine features, you provide informed consent for the remote interaction, acknowledging the risks, benefits, and limitations of the medium.
Cookies: Our platform uses cookies and similar technologies for technical purposes and to improve your user experience.
6. User Rights
Under applicable data protection laws, you have the right to:
- Access and Correction: You may access or request corrections to your information in your medical or account records.
- Withdrawal of Consent: You have the right to stop or refuse treatment/consultation at any time.
7. Contact Us
For any privacy-related enquiries or to exercise your data rights, please contact:
- Email: [email protected]
- Address: No 9, Tingkat 2, Jalan Kemboja 33, Taman Aman, 42700 Banting, Selangor